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Customer Care Agent (f/m)

Customer Care Agent (f/m)

büromöbelonline is Germany's newest e-commerce player for office furniture products which perfectly suit to our customers' needs. Beside of high quality products we promise our customers fair prices and a state of the art online shopping experience. Join our team to roll up the office furniture market together.

Your Role and Responsibilities

The Customer Service Agent personally ensures that our customer base has an enjoyable customer experience and has their needs resolved and met in a timely fashion. 

Customer Service Agents attract potential customers by answering product and service questions, resolves technical problems that may be related to hardware or assembling of products, processes account changes, creates charges, applies refunds and credits, and serves as an engaging and friendly touch point for büromöbelonline consumers.

Requires 1-3 years of customer service experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Requires strong problem solving skills, communication skills, and a positive attitude. Reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction. Therefore, very good German skills are necessary.  

Are you up for a once-in-a-lifetime learning experience?

 

 

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Workplace & Culture

 Schacht One feels like a startup with corporate DNA. Of course, we have table-tennis and foosball tables. Of course, we don't wear suits and ties. And yes, our offices look really cool. However, we still care a great deal about "corporate challenges".

 We believe teamwork is key, making personal fit the most crucial job requirement. Aside from our professional passion for change and innovation, we still want to have a lot of fun together.

Already working at Schacht One GmbH?

Let’s recruit together and find your next colleague.

email
@schacht.one
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